Visual Customer Support
Balance the endless flow of support tickets, help requests,
and feedback all with a single tool. Build customer service that keeps your users happier than ever!
Continue with Trello
Build a support workflow
Map out all requests on a single timeline and get a big picture of your ticket queue. Visualize your team capacity, update and assign tasks with minimal effort, track real-time progress and make sure nothing slips past the radar. Try for free
Keep priorities clear
Make sure your team is working on the most impactful issues for your users. Speed up responses and resolution time by prioritizing requests properly. Try for free
Monitor ticket status
Ensure tickets keep moving along the queue by making status visible and up-to-date. Check how many tickets are open, pending and closed and track which area of your product needs the most attention. Try for free
I liked that I can easily visualize what my team is doing, adding tags and dealing with a big number of tasks.
My whole team uses Planyway to be a part of the most relevant tasks they need to accomplish. The most powerful tool for us is how easy we can organize tasks by relevance (priorities on top always) and by colours (each colour is a different person who is responsible).
It's helped us not to forget what we need to be working on each day so less balls can be dropped.
Turn visual data into reports
Transform your visual workflow into a detailed report, so you can keep track of all customer service metrics, find the overall team performance and report this data to your leadership. Try for free
Track tickets with ease
Identify tickets easily by showing their ID right on the card. Search for tickets you need and refer to them in chats, so everyone knows what you are talking about. Try for free
Never miss timely deadlines
Make sure all time sensitive requests are resolved on time by setting up notifications. Try for free
Keep on the same wave
Keep all communication in one place and avoid excessive emails. Expand on issue details, share information, ask for help, and collaborate. Try for freeStay connected on-the-go
Have a pulse on user requests and increase response time. Take your office with you and work anytime and anywhere.
Build customer service that keeps your users happier than ever
Balance support tickets, help requests, and feedback all with a single tool
Continue with Trello